Utilities

The Charlottesville Department of Utilities provides the Charlottesville community with drinking water that exceeds safety standards, efficient wastewater services, and safe and reliable natural gas, that are all delivered at a reasonable cost in an environmentally responsible manner. Working in conjunction with the Utility Billing Office, these services are supported by a dedicated staff who are committed to excellence in service to the community. 

The Department of Utilities staff are conducting business on a modified operations basis. Visit the COVID-19 page for updated information. 

As businesses reopen, it is essential that property management teams properly flush plumbing systems in buildings that have been unused, or underused, after a prolonged shutdown period. The Centers for Disease Control and Prevention (CDC) has produced a set of guidelines for businesses to follow to prepare their facility’s plumbing system before reopening.

Utility Billing

Utility Billing

Account Info, Pay Bills, Customer Service

Rebates

Rebates

Programmable Thermostat, Tankless Water Heater, WaterSense Labeled Toilet

Assistance Programs

Income-Qualified Programs

No-Cost Home Weatherization, Water and Wastewater Assistance, Gas Assistance

Water

Water

Report Water Leak, Water Quality Information

Wastewater

Wastewater

Service Line Ownership, Sewer Easements, FOG Program

Natural Gas

Natural Gas

New Gas Service Installation, Gas Safety, Gas Service Area