Skip to Main Content

Create an Account - Increase your productivity, customize your experience, and engage in information you care about.   

  • Sign In
Facebook
Twitter
Instagram
Click to edit...
Click to edit...
  1. Government
  2. Living & Visiting
  3. Doing Business
  4. How Do I...
Home page
Go to Site Search
  1. Home
  2. Government
  3. Departments N-V
  4. Utilities
  5. Utility Billing
  6. My Account

My Account

Man holding an Ipad and looking at the My Account Utility pageMy Account gives you access to information related to your utility account. You can see your account balance, your gas and/or water consumption, your bills, and gives you the ability to change your mailing address. Please be aware that it takes one day after registration for your bills to appear. You do not need My Account to pay your utility bill online.

FAQs

  1. What is "My Account"?
  2. What information can I find on "My Account"?
  3. Do I need to be on “My Account” to pay my utility bill?
  4. What browsers can I use to view the site?
  5. What do I have to do to view my utility bills online?
  6. Is the username case sensitive?
  7. What are the password rules?
  8. Why can’t I view the website?
  9. Why can’t I see my bills when I go to the "View Bills" section?
  10. Why am I having problems viewing the site because words are cut off?
  11. What does Migration Document mean when I see it on the site?
  12. What should I do if I have forgotten my User ID?
  13. What should I do if I have forgotten my password?
  14. Why is my zip code wrong on the website?
  15. Why am I seeing consumption history for time frames when I did not have this service in my name?
View All
/FAQ.aspx

Quick Links

  1. Pay my Utility Bill
  2. My Account
View All
/QuickLinks.aspx
  1. Bill Pay
  2. Moving in or out?
  3. My Account
  4. Online Applications and Forms
  5. Rates
    1. Current rates for Water, Sewer & Gas
    2. Factors on Your Gas Bill
    3. Fee Schedule
  6. What Does My Utility Bill Pay for?
GIS Data
Transit
Parks & Recreation
Pay Bills Online
Employment
Report or Request
  1. Charlottesville Virginia

Contact Us

  1. City of Charlottesville
    PO Box 911
    Charlottesville, VA 22902

    Contact Info Directory

Popular Links

  1. Animal Control
  2. Parking Tickets
  3. Pay Your Taxes
  4. Trash, Recycling & Leaf Collection
  5. Parking Information
  6. Voter Registration & Elections
/QuickLinks.aspx

Site Links

  1. Home
  2. Site Map
  3. Accessibility
  4. Copyright Notices
  5. Privacy Policy
/QuickLinks.aspx
Government Websites by CivicPlus®
Arrow Left Arrow Right
[]
Slideshow Left Arrow Slideshow Right Arrow