Gas Services & Information
For your convenience, Charlottesville Gas provides a complete range of services from gas line installation to gas line repair.
Note that Charlottesville Gas is only responsible for the gas line from the street to the meter. Any internal lines beyond the meter are the homeowner’s responsibility.
Delivered gas pressure to the customer will be 7 inches of water column. Higher delivered pressure (PSIG) is restricted to commercial and industrial applications and must be requested in writing (with appropriate justification) and is subject to approval by the Gas Engineer or designee. Limitations to PSIG service include, but are not limited to, external fuel lines (as in rooftop units) and appropriate appliance regulators with an internal relief vented to the atmosphere.
Report an Emergency
Call Gas Dispatch at 434-970-3800 or 434-293-9164 to report a gas emergency 24/7.
Call 434-970-3803 or email General Operations to:
- Follow up on gas installation schedule
- Relocate/remove existing gas service
- Move existing gas meter
Call 434-970-3812 or email Utilities Outreach to:
- Learn more about rebate offers
- Check availability of utilities service
- Apply for a gas service line
Call Utility Billing at 434-970-3211 to:
- Open a new gas account
- Change the name on an account
- Discontinue existing service
- Begin service
- Light furnace pilot light
- Questions about your bill
Permits and Inspections for New Gas Service
The homeowner is responsible for obtaining all necessary permits and scheduling all necessary inspections for new gas service. If the home is in the City of Charlottesville, please contact the department of Neighborhood Development Services at (434) 970-3182 to begin the permitting and inspections process. If the home is in Albemarle County, please contact the County's department of Community Development at (434) 296-5832 to begin the permitting and inspections process.
Inspection for new gas service is a two-part process, with an initial and a final inspection.
- The initial inspection checks primary installation and performs pressure testing of the piping inside the home.
- After the inspection the homeowner receives a form from the inspector documenting whether the work has passed inspection or if it has not.
- It is the homeowner's responsibility to schedule the final inspection if the work passes, or to reschedule the initial inspection if the work does not pass.
- The final inspection checks mechanical connections including the tie-in of piping from inside the house into the gas meter.
- After the inspection the homeowner receives a form from the inspector documenting whether the work has passed inspection of if it has not.
- It is the homeowner's responsibility to reschedule the final inspection if the work does not pass. If the work passes the final inspection, the inspections office will send an official notification to Charlottesville Gas.
Unlocking the Gas Meter
Once Charlottesville Gas receives official notification from either the City or County inspections office, the meter will be unlocked by the end of the next business day from the date of receiving notification.*
*Meters cannot be unlocked until Charlottesville Gas receives official notification from the inspection's office.*
Cost Comparison: Compare Your Home Heating Fuel to Natural Gas
- To compare oil and propane costs to natural gas, oil and propane must be converted into therms.
- To convert oil to therms - multiply the cost of oil per gallon by 0.72
- To convert propane to therms - multiply the cost of propane per gallon by 1.092
- The current cost of one therm of natural gas is $0.87 (based on a monthly bill for a typical residential 4,600CF user) *this does not include $10 monthly service fee*
|Fuel Type ||Cost per Gallon ||Multiplied by 0.72/1.092 ||Compared to Natural Gas|
|Oil||$4.16||$1.76 per therm||$0.87 per therm|
|Propane||$3.30||$2.45 per therm||$0.87 per therm|