Bill Pay

Paying in PersonThree Women in front of the Utility Billing Office

You may pay your City of Charlottesville utility bill in the lobby of City Hall. The City accepts cash, checks, debit, and credit cards for payment. City Hall is located on the corner of 7th Street NE and E Main at 605 E Main Street. City Hall is open Monday through Friday, from 8 am until 5 pm, except on City holidays.

Paying Online

There are two options to pay your utility bill online. You can either pay through My Account or by going to the Pay Bill website.

Easy Pay Plan

The Easy Pay Plan directly debits your bank account for bill payment. To take advantage of this plan, please complete the Easy Pay Application.

Drop Boxes

Three drop boxes are available 24 hours a day to deposit checks and money order payments:

  • Beside the 6th Street entrance of City Hall (pedestrian access only)
  • Between the Downtown Recreation Center and the City Hall Annex (vehicular access available)
  • Inside the vestibule of the entrance to City Hall between City Hall and the City Hall Annex

Mailing Payments

You may send your payment via mail using the return envelope included in your bill. Please allow five days for the posting of payments.

Budget Plan

The Budget Plan estimates your yearly cost for natural gas, water, sewer, and taxes and divides this total into twelve equal installments. These installments become the "level payment amount" for your billing each month. Every six months, your account is reviewed to determine if your level payment amount needs to change to achieve a zero balance at the end of your budget year. There may also be other times that we readjust your budget amount due to usage pattern changes, unusual weather conditions, or utility rate changes.

If you are interested in taking advantage of the Budget Plan, please call us at 434-970-3211 to receive an application, or complete and submit the Budget Plan online application. Please carefully read the Budget Plan Rules before submitting your request.

Payment Arrangements

The Collections Office of the Utility Billing Office is responsible for administering payment plans on utility accounts where customers are experiencing difficulty in paying their utility bills. Such conditions may result from unusually high winter bills or loss of household income. Payment options, including installment plans and payment deferrals, may be discussed by calling (434) 970-3211.

The Utility Billing Office manages the Water and Wastewater Assistance Programs and the Gas Assistance Program to provide eligible households to help in paying utility bills. For more information on these programs, call (434) 970-3211.

Water Leak Credit Policy

The City has a leak credit policy designed to offer customers some relief from the financial impact of undetected water leaks while maintaining a financial incentive for them to be concerned about and fix water leaks.  For more information, call customer service at (434) 970-3211, or visit our water leaks page.