Social Services - How do I contact DSS staff during Coronavirus?

The Charlottesville Department of Social Services is open virtually to the public and here are the ways you can complete Business with our office from a Distance.


For Benefits: 

To contact the Charlottesville Department of Social Services to apply, renew, or report a change for programs such as SNAP, TANF, and Medicaid, you may submit your request and/or documents:

  •  In our Outside Dropbox on the first level of the City Hall Annex building (120 7th St N.E.)
  • By mail: Charlottesville Dept. of Social Services (CDSS), P.O. Box 911, Charlottesville VA 22902
  • By e-mail: Dssfeedback@charlottesville.gov
  • Your account in Common Help at https://commonhelp.virginia.gov/access
  • Fax to (434) 970-3444
  • Virginia Call Center 1-833-522-5582

If you need to replace your EBT card, please contact: 1 866-281-2448

For Family Services: 

In case of an Adult Protective, Child Protective, or Foster Care Emergency, please contact us by telephone: (434) 970-3400

 *** If someone is in Imminent Danger, Please Dial 911 Immediately ***

Show All Answers

1. Courts - How are the Courts impacted by Coronavirus?
2. Engineering permits - How is the permit process for street, sidewalk and parking closures being addressed during the Coronavirus?
3. Fire - How have Fire Department operations changed during Coronavirus?
4. Neighborhood Development - How is NDS doing business during Coronavirus?
5. Parks & Rec - What Parks facilities are open during Coronavirus?
6. Police - How have Police Department operations changed during Coronavirus?
7. Rent / Tax relief / CHAP - How is Commissioner of Revenue impacted by Coronavirus?
8. Social Services - How do I contact DSS staff during Coronavirus?
9. Taxes & Fees - How is the City supporting taxpayers impacted by Coronavirus?
10. Transit - How is CAT public transit impacted by Coronavirus?
11. Trash & Recycling - How has the trash & recycling programs changed during Coronavirus?
12. Treasurer - Can I utilize DMV Select and Passport Services during Coronavirus?
13. Utilities - How are City Utilities staff conducting business during Coronavirus?