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The household account is a one-time setup in our processing system and that lets us know the name and contact information of customers using our facilities. This helps us identify customers if there was a potential outbreak and notify them quickly. If you ever registered for a Charlottesville Parks & Recreation program, purchased an Access Pass (now Fitness and Wellness pass) or summer pool pass, you already have an account and we can locate it if you need assistance.
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Reservations are required during COVID-19 to ensure that we are operating our facilities safely and within the capacity guidelines from the Center for Disease Control (CDC) and/or Virginia Department of Health (VDH).
Yes, we will review our reservations and operations on an on-going basis and will update our procedures in accordance with new guidance/mandates and communicate that to customers.
The rules/restrictions are in place to help ensure that everyone has an equal opportunity to make a reservation and use the facilities.
You do not need to pay when making a reservation. You have an option to pre-pay for a Washington Park Pool reservation but are not required to pay. Washington Park Pool has a larger group of customers to check-in during a specific time block and pre-paying will help speed the process of getting into the pool faster.
If you need to cancel or change your reservation, you can use these methods.