How and when will I know if I have been awarded funds?

We will have a determination of the amount of funds allocated per account by January 29, 2021. A credit will be applied to your account a portion of your past due amount. If you are awarded a credit, you will see that credit applied as an adjustment on your next bill from Utility Billing.

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1. How do I know if I am eligible for this program?
2. Can I use this program to pay my electric bill?
3. I am an Albemarle County resident and a natural gas customer, can I apply for this program?
4. I live in Albemarle County and my water and sewer services are provided by ACSA, can I apply for this program?
5. How do I apply?
6. How will I receive the funding assistance?
7. If I qualify, how much of a direct assistance payment can I receive?
8. What is the deadline to submit the application for the COVID-19 Municipal Utility Relief Program?
9. What happens if I do not make the deadline to submit my application?
10. Do I have to repay the funds?
11. How and when will I know if I have been awarded funds?
12. Will my utility service be disconnected while I am waiting for the results of my application?