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Direct assistance payments will be calculated based upon the number of eligible applicants and balances owed. It is anticipated that there will not be enough CARES Utility Relief Funds to cover all customers whose accounts are in arrears.
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The City sent letters to all customers whose accounts meet the requirements to receive relief funds. Only customers who have received one of these letters are eligible for this program. If you have not received one of these letters, your account does not meet the program’s requirements, and your intake form will not be considered.
No. Funds are only available for utility services provided by the City of Charlottesville (Water, Wastewater, and Natural Gas).
If your account meets the past due requirement, you will be notified by the City to apply for the program.
We are only managing the funds available for the City of Charlottesville utilities customers, please contact ACSA to check your eligibility for any relief programs it offers.
Online applications are available at www.charlottesville.gov/utilityrelief. If you would like a paper copy mailed to you, please contact Utility Billing at 434-970-3211 or email cvilleutilities_CARES@charlottesville.gov
Funding is designed to be a one-time opportunity, with only one direct assistance payment per household (for residential) or account holder and their successors (for non-residential). Applicants who meet eligibility criteria will receive a direct assistance credited on their account.
The deadline to apply is Friday, January 29, 2021.
The rules and regulations associated with the CARES Act govern the timeline for which funding assistance can be distributed. All applications must be received by January 29, 2021, in order for the department to meet the stringent deadlines of the program. Any application received after the deadline cannot be included in the program.
No. You do not have to repay the funds.
We will have a determination of the amount of funds allocated per account by January 29, 2021. A credit will be applied to your account a portion of your past due amount. If you are awarded a credit, you will see that credit applied as an adjustment on your next bill from Utility Billing.
No. While the payment amount granted to your account may not cover any, or all of the past due balance, the City of Charlottesville Utility Billing Office will continue to offer repayment plans. To discuss repayment plan options, please contact Customer Service at 434-970-3211. All customers who continue to meet the terms set in their repayment plan will not be subject to service disconnection.