What should I do if I have forgotten my password?

On the login page, click on "Forgot your password?" link and complete the form. You will need to enter your User ID, your Utility Account number and the email address that you have registered in the system. A new password will be sent to the email address you used to setup the web account within 15 minutes. Sometimes it’s easier to copy and paste your new password from the email, excluding the period at the then end of the sentence. 

Now copy your new password to the login screen. You can only change your password once within a 24 hour period. You must wait to receive your incoming email authorizing your change before logging back into our site.

Show All Answers

1. What is "My Account"?
2. What information can I find on "My Account"?
3. Do I need to be on “My Account” to pay my utility bill?
4. What browsers can I use to view the site?
5. What do I have to do to view my utility bills online?
6. Is the username case sensitive?
7. What are the password rules?
8. Why can’t I view the website?
9. Why can’t I see my bills when I go to the "View Bills" section?
10. Why am I having problems viewing the site because words are cut off?
11. What does Migration Document mean when I see it on the site?
12. What should I do if I have forgotten my User ID?
13. What should I do if I have forgotten my password?
14. Why is my zip code wrong on the website?
15. Why am I seeing consumption history for time frames when I did not have this service in my name?