Why can’t I view the website?

This site is designed for optimum viewing on 800 by 600 screen resolution using Microsoft Internet Explorer, version 4 or higher. While the site can be viewed using version 4, version 5.5 or higher is required to use our online applications such as viewing your utility bills. You can also use MAC Safari to view the site. 

Show All Answers

1. What is "My Account"?
2. What information can I find on "My Account"?
3. Do I need to be on “My Account” to pay my utility bill?
4. What browsers can I use to view the site?
5. What do I have to do to view my utility bills online?
6. Is the username case sensitive?
7. What are the password rules?
8. Why can’t I view the website?
9. Why can’t I see my bills when I go to the "View Bills" section?
10. Why am I having problems viewing the site because words are cut off?
11. What does Migration Document mean when I see it on the site?
12. What should I do if I have forgotten my User ID?
13. What should I do if I have forgotten my password?
14. Why is my zip code wrong on the website?
15. Why am I seeing consumption history for time frames when I did not have this service in my name?