Charlottesville Water, the water distribution operations of the Public Utilities division of Public Works, is responsible for the installation, maintenance, and repair of the City's water distribution mains, water main valves and fire hydrants, as well as the connection and disconnection of all water meters.
In addition, Charlottesville Water installs and maintains water service lines from the water main to the water meter. Currently there are approximately 900 fire hydrants, 2800 valves and 185 miles of water mains in service for the benefit of the residents of Charlottesville.
DROUGHT STATUS: No drought restrictions are currently in place. Please use water wisely to protect our water supply. Our Water Conservation Page has some great resources (including rebates) and information on how to SAVE WATER and SAVE MONEY!
To Report a Water Leak or a Problem with Your Water Utility:
Please Call Charlottesville Water
Someone will be available to assist you 24/7
Do you know where your water main shut-off valve is? If not, it's important to find it now, before an emergency. It is usually located in a basement or crawl space, directly in line with your water meter.
Charlottesville is a 2015 EPA WaterSense Partner of the Year Award
Charlottesville has a great Water Conservation Program that provides the community information, incentives, and resources on water conservation in Charlottesville. You can also find them at many events around town through out the year. Check out where you can find them next on our Events Page. If you have any questions or inquiries about the Water Conservation Program, please contact our Water Conservation Program Coordinator via email or phone (434-970-3877).
Protect Your Home by Winterizing Your Water Pipes:
How do I protect my home's water service lateral?
Includes information on Charlottesville's water source, drinking water testing, common drinking water complaints, and more.
The American Water Works Association has created two brochures to help homeowners with water quality issues.
- Top Plumbing Tips. Many problems, including a rotten egg smell, particles in the water and the presence of metals are caused by household plumbing materials and maintenance. They are a valuable resource in protecting your clean water:
- Top Faucet Tips
Questions regarding your drinking water?
For emergencies regarding your water quality please contact our 24/7 Water Utility Dispatcher: (434) 970-3800.
For non-emergencies and general inquiries about your water quality, please contact the Water Conservation Program Coordinator via email or phone (434) 970-3877.
Get updates on your Water Utility on Charlottesville's Public Works Twitter: @CvillePW
Get updates on how you can save water and money on Charlottesville's Water Conservation Facebook: @CvilleWaterCosnervation
For more information about your Water Utility, contact: