water conservation 

Charlottesville Water, the water distribution operations of the Public Utilities division of Public Works, is responsible for the installation, maintenance, and repair of the City's water distribution mains, water main valves and fire hydrants, as well as the connection and disconnection of all water meters.
In addition, Charlottesville Water installs and maintains water service lines from the water main to the water meter. Currently there are approximately 900 fire hydrants, 2800 valves and 185 miles of water mains in service for the benefit of the residents of Charlottesville.

DROUGHT STATUS: No drought restrictions are currently in place.  Please use water wisely to protect our water supply.  Our Water Conservation Page has some great resources (including rebates) and information on how to SAVE WATER and SAVE MONEY!

To Report a Water Leak or a Problem with Your Water Utility:

Please Call Charlottesville Water
(434) 970-3800
Someone will be available to assist you 24/7

Do you know where your water main shut-off valve is?  If not, it's important to find it now, before an emergency.  It is usually located in a basement or crawl space, directly in line with your water meter.

Charlottesville is a 2015 EPA WaterSense Partner of the Year Award

The City of Charlottesville has been recognized as 2015 WaterSense Promotional Partner of the Year by the U.S. Environmental Protection Agency (EPA). For more information, please go to the Charlottesville Water Conservation Program Website: Click Here.


Water Conservation

Charlottesville has a great Water Conservation Program that provides the community informationincentives, and resources on water conservation in Charlottesville. You can also find them at many events around town through out the year. Check out where you can find them next on our Events Page. If you have any questions or inquiries about the Water Conservation Program, please contact our Water Conservation Program Coordinator via email or phone (434-970-3877).


Protect Your Home by Winterizing Your Water Pipes:

The Wind
Read and implement the tips in this brochure

Dripping Spout


How do I protect my home's water service lateral?



Water Quality

Cartoon of boy looking at clear glass of water

Check out our web page with information on Charlottesville Water Quality

Includes information on Charlottesville's water source, drinking water testing, common drinking water complaints, and more.

Drinking Water Quality Reports

Drinking Water: Tastes, Odors and Discoloration

The American Water Works Association has created two brochures to help homeowners with water quality issues.

  • Top Plumbing Tips.  Many problems, including a rotten egg smell, particles in the water and the presence of metals are caused by household plumbing materials and maintenance.  They are a valuable resource in protecting your clean water:
  • Top Faucet Tips

Questions regarding your drinking water?

For emergencies regarding your water quality please contact our 24/7 Water Utility Dispatcher: (434) 970-3800.
For non-emergencies and general inquiries about your water quality, please contact the Water Conservation Program Coordinator via email or phone (434) 970-3877.

Get updates on your Water Utility on Charlottesville's Public Works Twitter: @CvillePW

Get updates on how you can save water and money on Charlottesville's Water Conservation Facebook: @CvilleWaterCosnervation


 For more information about your Water Utility, contact:

Charlottesville Water
(434) 970-3800

Logo- Charlottesville is for Water

General Information and How-To | Water Conservation | Water Quality Water Quality Report
Water Conservation Tips | Cross-Connections | Current Projects | Water Service Area